Grievances and Complaints

Administrative-related Matters

If, for any reason, the complainant feels dissatisfied with The College’s / School’s services or perceives a shortcoming in the level of expected service, he/she is strongly encouraged to raise the matter in writing, to the respective school’s administration and/or the office of the Head of College Network. The College aims to tackle all complaints in a fair manner and shall strive to seek conciliatory resolution of complaints whilst upholding the confidentiality of the complainant.

Academic-related Matters

Grievances about decisions of award of grades or qualification must be submitted in writing to the respective school’s Board of Studies. Submissions must be lodged within one month of receipt of results. The grievant may be required to submit additional information and to participate in a hearing.
The school shall endeavour to resolve grievances in an objective manner and should the need arise, escalate the matter to The Head of College Network. The decision issued by The Head of College Network will be communicated to the grievant in writing and is considered to be final. Complaints which are deemed to be frivolous or not adequately supported by documents or evidence will be rejected.